Returns Policy

At Ashtray Haven, your satisfaction is of utmost importance to us. We understand that sometimes things don’t go as planned, and you may need to return a product. Our returns policy is designed to make the process as easy and straightforward as possible.

Return Eligibility
We gladly accept returns of our ashtrays within 30 days of your purchase. Whether you’ve purchased our elegant glass ashtrays or a creative car ashtray, if you are not completely satisfied with your order, you are eligible for a return. To qualify for a full refund, the item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.

How to Initiate a Return
To initiate a return, please contact our customer support team at [email protected]. We will guide you through the return process and provide you with a return shipping label. Please ensure that you return the item securely to prevent any damage during transit.

Refund Processing
Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

At Ashtray Haven, we are dedicated to providing exceptional customer service. If you have any questions or need further assistance regarding returns, please don’t hesitate to reach out to us. We appreciate your business and are here to ensure you are delighted with every purchase!